Shipping & Delivery

Australian orders

Australian orders are sent via Australia Post and delivery will take between 1-2 weeks and will vary depending on your location and the shipping method selected at checkout. 


International orders and customs

International orders are sent via Australia Post and delivery will take between 3 - 4 weeks once sent. Please allow up to 5 weeks to receive your items as delays may be experienced due to customs clearances. 

Bo and Ho is not responsible for any customs or importation charges that may be incurred with international orders and it is the customer's responsibility to cover all customs related charges for the import of goods. 


Shipping Information/tracking

You will receive an email confirming your order. An email confirming shipment and tracking details will also be sent when your order has been dispatched. It is the customers responsibility to ensure that all shipping details are correct when you receive your order confirmation. 

Once an order is shipped we are unable to make any changes to the order, delivery address or location. Bo and Ho takes no liability for orders that are sent to the incorrect address due to customer error or delays experienced due to courier delivery times or international customs clearance. 

Once an order is shipped it is the customers responsibility to track the delivery. If there are any issues with the delivery of the parcel Bo and Ho will seek to rectify this with Australia Post and place an investigation for you.

We do not take any responsibility for orders that are lost or stolen once delivered. Please note that any claims for non-delivery must be made ASAP and no later than 30 days from the date of confirmed delivery, outside of 30 days from the delivery date a claim is unable to be processed. Please note that claims can not be made for any orders that are selected as 'Authority to Leave' and not received.